Onboarding Manager
BitGoDigital Asset company
Singapore, SingaporeManager
Goldman Sachs
Redpoint Ventures
Valor Equity Partners
Craft Ventures
Founders Fund
DRW Venture Capital
Operations & StrategyNew
About the role
TL;DR
Manage and drive client onboarding for BitGo's Singapore entity, overseeing the end-to-end client lifecycle.
- •BitGo is seeking an experienced, hands-on Onboarding Manager to own and drive its client onboarding function for its MAS-regulated Singapore entity.
- •This player/coach role will manage and mentor an Onboarding Associate while remaining deeply hands-on in day-to-day execution.
- •Key Responsibilities Review and progress onboarding applications end to end, ensuring high execution quality, robust documentation and timely completion.
- •Manage onboarding queues and priorities to maintain strong throughput and adherence to service level expectations.
- •Partner closely with Compliance on cases requiring additional review or escalation.
- •Define and continuously improve onboarding processes, workflows, controls, and operating standards.
- •Own the APAC onboarding function as a whole, providing guidance and subject matter expertise to colleagues.
- •Requirements 5+ years of relevant experience in client onboarding, KYB/AML operations, financial crime operations, or a closely related function.
- •Strong knowledge of MAS regulatory requirements and expectations around KYB, corporate structures, beneficial ownership, and AML onboarding processes.
- •Strong commercial awareness and ability to balance risk requirements with onboarding efficiency and client experience.
- •Demonstrated ability to manage escalations and make sound decisions in complex or ambiguous situations.
- •Mandarin language skills will be a significant advantage.
Required skills
OnboardingRisk ManagementCompliance ManagementProject Management
Domain expertise
cryptofintech
Benefits & perks
Competitive base salary, bonus, and stock options, Computer equipment to suit your needs, Generous paid time off, Great colleagues and inspiring startup environment
Tech stack
GitJiraConfluenceSlack