Lead Customer Success Manager
BintiChild Welfare company
San Francisco, United StatesLead
Founders Fund
First Round Capital
Kapor Capital
Pivotal Ventures
SJF Ventures
Sales & Account Management
About the role
TL;DR
Lead Customer Success Manager for high-complexity government agency accounts.
- •Binti is seeking a Lead Customer Success Manager to serve as a senior, trusted point of contact for high-complexity public and private agency accounts.
- •This role partners with Strategic Partnership Leads to own Super Enterprise and Enterprise accounts, focusing on executive business reviews, account strategy, and relationship management.
- •Key Responsibilities Own relationships for high-complexity Super Enterprise and Enterprise accounts, partnering with Strategic Partnership Leads to drive account strategy.
- •Lead Executive Business Reviews independently and manage high-risk escalations.
- •Mentor and coach other CSMs, contributing to playbooks, processes, and enablement materials.
- •Identify account expansion opportunities and manage contract renewal cycles.
- •Requirements 5+ years of experience in Account/Customer Success Management or related roles, or equivalent experience in child welfare.
- •Demonstrated experience managing high-complexity/high-revenue accounts and owning Executive Business Reviews independently.
- •Proven experience driving revenue through retention and expansion, and interacting with C-level executives.
- •Experience mentoring or informally leading team members.
Required skills
Customer SuccessAccount ManagementExecutive PresenceNegotiationMentoringCoaching
Nice-to-have skills
SalesforceHubSpot
Domain expertise
government
Benefits & perks
Above-market compensation package (salary + equity), Excellent medical, dental, vision, and life insurance, Flexible vacation time, 13 paid holidays, 16 weeks of paid parental bonding leave, Sick/mental health time, 4 weeks of sabbatical after 4 years of service, 401k, Commuter benefits, FSA, DCFSA, $5,000 annual bonus for CASA volunteers, $2,500 annual reimbursement for ongoing learning and development, $300 reimbursement for initial office setup, $50 a month effective work reimbursement, Paid jury duty
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceFigmaPostmanSwaggerOpenAPIREST APIExcelPowerPointGoogle AnalyticsGA4WorkdayGreenhouseLeverMarketo
