Supervisor, Data Annotation
SamsaraFleet Management company
Bangalore, IndiaManager
Andreessen Horowitz
General Catalyst
Tiger Global Management
Dragoneer Investment Group
General Atlantic
AllianceBernstein
Operations & Strategy
About the role
TL;DR
Lead a team of Safety Event Review agents to ensure high-quality data annotation.
- •Samsara is seeking a dynamic and people-first Safety Event Review (SER) Supervisor to lead our growing team of SER agents.
- •This role is critical in ensuring high-quality, efficient review of AI-detected safety events that directly impact driver safety and fleet operations for Samsara customers.
- •Key Responsibilities Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met.
- •Continually coach & educate specialists to ensure service levels are achieved and maintained.
- •Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs.
- •Hire, develop, and lead an inclusive, engaged, and high-performing team.
- •Requirements 2+ years of leadership experience as a supervisor in a high-volume contact center environment.
- •Strong understanding of the Behavioral Based Coaching Model.
- •Experience establishing expectations around development and performance management.
- •Strong problem-solving and troubleshooting skills with the ability to exercise good judgment.
- •Driver’s license is required.
Required skills
CoachingPerformance ManagementSQLPythonExcel
Domain expertise
logisticsautomotive
Benefits & perks
Performance-based bonus, Equity, Professional development stipend, Comprehensive health plans, Parental leave
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceSlackExcelPowerPoint