Sleep Study Support Specialist
Beacon BiosignalsNeurotechnology company
Cleveland, United StatesMid
General Catalyst
Casdin Capital
Operations & Strategy
About the role
TL;DR
Provide patient and customer support for sleep testing services.
- •The Sleep Study Support Specialist will work within the SleepView Direct department and report to the Manager, Services.
- •This is a second-shift position that is primarily work-from-home, with occasional on-site meetings as needed.
- •Key Responsibilities Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders.
- •Provide patient support, including equipment coverage, troubleshooting, and patient assistance before and after an overnight study.
- •Answer patient and customer questions and provide clear, accurate information regarding services, scheduling, testing, and next steps.
- •Schedule and coordinate patient testing while ensuring appointments and study information are accurately documented.
- •Maintain accurate and organized records in accordance with company procedures and HIPAA requirements.
- •Requirements 2+ years of experience in a sleep center, clinical/technical support, or other customer/patient-facing environment required.
- •Experience communicating directly with patients or customers by phone.
- •Exceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and empathetically.
- •Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- •Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements.
Required skills
HIPAA
Domain expertise
healthcare
Tech stack
HIPAA