Support & Operations Analyst
LendableConsumer Lending company
Mexico City, MexicoMid
Goldman Sachs
Balderton Capital
Ontario Teachers' Pension Plan
FMO
Passion Capital
Waterfall Asset Management
Operations & Strategy
About the role
TL;DR
Owns day-to-day operations for Lendable's credit card product in Mexico.
- •Lendable is launching its credit card product in Mexico and building a founding local team.
- •We're looking for someone to own the day-to-day operation of that product: the customer conversations, yes, but also the queues, the exceptions, the data behind them, and the tooling that makes all of it faster next month than it was this month.
- •Key Responsibilities Own the daily operational queues, end to end, including resolving issues and ensuring decisions are auditable.
- •Investigate customer issues by digging into dashboards, internal tools, and customer records to determine root causes.
- •Work alongside AI agents as part of your toolkit, triaging, drafting, summarising, and pulling data, and improving their performance.
- •Turn recurring problems into fewer problems by tracking customer contacts, quantifying patterns, and bringing them to relevant teams with data.
- •Requirements Excellent written Spanish and working English.
- •Genuine analytical curiosity and comfort with data and tooling.
- •Hands-on experience using AI tools in real work (ChatGPT, Claude, Copilot, n8n or similar).
- •A bias toward figuring it out and exhausting self-help before escalating.
- •Care and precision with people's money and personal data, and comfort with ambiguity.
Required skills
SQLExcelOpenAI APIAnthropic API
Nice-to-have skills
PythonJiraNotionSlackAirtable
Domain expertise
fintech
Benefits & perks
Flexible working, Socials & connection, Health coverage, Retirement & savings, Employee referral programme, Office meals & snacks, Sustainable commuting
Tech stack
PythonJavaScriptSQLBashExcelJiraNotionSlackAirtableOpenAI APIAnthropic API