Services Specialist
Beacon BiosignalsNeurotechnology company
Cleveland, United StatesMid
General Catalyst
Casdin Capital
Operations & Strategy
About the role
TL;DR
Provide patient and customer support for sleep testing services.
- •Beacon Biosignals is transforming precision medicine for the brain.
- •The Services Specialist will work within the SleepView Direct department, providing timely, accurate, and compassionate support throughout the sleep testing process to ensure a positive patient and customer experience.
- •Key Responsibilities Provide professional, empathetic, and effective phone support to patients and customers.
- •Schedule and coordinate patient testing, documenting appointments and study information accurately.
- •Offer patient support, including equipment troubleshooting and assistance before and after studies.
- •Maintain accurate and organized records in accordance with company procedures and HIPAA requirements.
- •Escalate issues and collaborate cross-functionally to resolve patient needs and support operational goals.
- •Requirements 2+ years of experience in customer service, patient services, healthcare, or a similar customer-facing role.
- •Experience communicating directly with patients or customers by phone.
- •Exceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and empathetically.
- •Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- •Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements.
Required skills
HIPAA
Domain expertise
healthtechbiotech
Tech stack
HIPAA