Senior Technical Support Engineer
EntrataProperty Management company
United StatesSenior
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HGGC
Koch Real Estate Investments
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About the role
TL;DR
Provide advanced technical support for property management software.
- •The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing a suite of property management solutions.
- •Key Responsibilities Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues.
- •Develop deep subject matter expertise in core technologies and multiple specialized technology areas.
- •Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates.
- •Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions.
- •Act as a resource for junior support engineers, providing guidance and mentorship.
- •Requirements Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment.
- •Excellent written and verbal communication skills with the ability to document and articulate issues effectively.
- •Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative.
- •Proven ability to mentor and assist junior support engineers.
Required skills
Mentoring
Nice-to-have skills
Customer Service
Domain expertise
proptech