Staff Engineering Operations Technical Program Manager
GraphcoreAI & company
Austin, United StatesLead
Baillie Gifford
SoftBank Group
Ontario Teachers' Pension Plan
Fidelity International
Schroders
Draper Esprit
Operations & Strategy
About the role
TL;DR
Lead advanced operational and diagnostic support for Graphcore's Arm-based AI hardware platforms.
- •Graphcore is a leading innovator in AI compute, developing hardware, software, and systems infrastructure for next-generation AI breakthroughs.
- •This role focuses on advanced operational, diagnostic, and engineering support for Graphcore's Arm-based hardware platforms.
- •Key Responsibilities Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
- •Support engineering bring-up activities, including component validation and firmware interaction testing.
- •Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
- •Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
- •Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
- •Requirements Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline. 12 years of strong experience with server hardware architectures and board-level debugging.
- •Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures.
- •Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure.
- •Strong collaboration skills and ability to work effectively in fast-paced engineering environments.
Required skills
LinuxPythonBash
Domain expertise
deeptechai
Benefits & perks
medical, dental, vision, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), disability and life insurance, 401(k) retirement plan, commuter benefits, wellness services, Employee Assistance Programme (EAP)
Tech stack
LinuxPythonBash