Senior IT Administrator
DragosIndustrial Cybersecurity company
United Kingdom£55,000Senior
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About the role
TL;DR
Provide IT support and administration for UK/EU colleagues, managing endpoints, accounts, and incidents.
- •As our footprint expands across the UK, Western Europe, and the Middle East, our IT Administration team is extending follow-the-sun coverage into UK business hours.
- •You will be the front-line and second-line IT presence for our UK/EU and broader EMEA colleagues, provisioning and supporting endpoints, running joiner/mover/leaver processes, managing identity and access, and delivering Tier 1 and Tier 2 support.
- •Key Responsibilities Provision new-hire accounts, equipment, and access; complete onboarding checklists.
- •Execute timely access revocation and account deactivation; coordinate equipment recovery.
- •Deploy macOS and Windows laptops, plus replacements, upgrades, and reassignments.
- •Own and resolve incidents and service requests in Jira Service Management.
- •Keep asset records accurate, maintain runbooks, and support global IT projects.
- •Requirements 5+ years of hands-on experience in IT support, service desk, or systems administration.
- •Hands-on experience with MDM/endpoint management (Microsoft Intune and Jamf).
- •Working knowledge of Microsoft 365 and Atlassian environments.
- •Experience running onboarding/offboarding processes.
- •Comfortable with a ticketing/ITSM tool (Jira Service Management preferred).
Required skills
GDPR
Domain expertise
cybersecurity
Benefits & perks
Competitive Equity Package, Comprehensive Benefits Plan
Tech stack
SlackConfluenceGDPR