Member Support Specialist
BrightlinePediatric Behavioral company
RemoteMid
Google Ventures
KKR
Oak HC/FT
Optum Ventures
Threshold
7wireVentures
Operations & Strategy
About the role
TL;DR
Provide administrative and customer support to Brightline members.
- •Brightline is seeking a Member Support Specialist to assist members with sign-ups, scheduling, billing, and administrative tasks.
- •You will be a key part of a growing team, ensuring excellent support for all members.
- •Key Responsibilities Conduct initial calls with new members to assess fit for services.
- •Schedule appointments and ensure paperwork completion.
- •Answer administrative questions and support providers.
- •Process eligibility checks, claims, and payments.
- •Requirements Passion for redefining behavioral health for children and families.
- •Proven customer service experience.
- •Comfort with various technology tools.
- •Excellent communication and organization skills.
Domain expertise
healthcare
Benefits & perks
Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, 401k match, 12 Company Holidays, Time Off, Parental Leave, Company Wide Shutdown, Health and Wellness Stipend, Home Office Reimbursement, Professional Development Reimbursement