Associate CAS Client Operations Coordinator
BazaarvoiceE-commerce Solutions company
Vilnius, LithuaniaMid
Battery Ventures
First Round Capital
Thomas H. Lee Partners
Marlin Equity Partners
Austin Ventures
Constantin Partners
Operations & Strategy
About the role
TL;DR
Resolve complex operational issues and support clients with campaign setup and troubleshooting.
- •Act as the primary escalation point for operational issues that require a deep dive into campaign settings or platform behavior.
- •Key Responsibilities Complex Issue Resolution: Act as the primary escalation point for operational issues that require a deep dive into campaign settings or platform behavior.
- •Operational Translation: Explain internal platform workflows and “rules of the road” to brands in a clear, accessible, and caring manner.
- •Hybrid Support: Maintain full mastery of the campaign setup process to step in and launch or adjust campaigns whenever the volume requires it.
- •Internal Liaison: Partner closely with Account Management, Support, and Engineering teams to provide a unified, expert response to brand concerns.
- •Client Experience Support: Foster brand confidence by demonstrating deep knowledge of our sampling ecosystem and a commitment to their success.
- •Requirements Fluent in English with exceptional written and verbal communication skills.
- •Client Communication: Ability to communicate clearly and efficiently with brands through both written and call communication, demonstrating care for their goals and providing reassurance during the troubleshooting process.
- •Operational Savvy: Proven ability to quickly master complex internal admin tools and proprietary software.
- •Digital Proficiency: Comfortable working within Google Workspace (Sheets, Docs, etc.) and navigating digital ticketing systems.
- •Process-Driven: Demonstrated success in a role requiring high attention to detail and the ability to explain complex workflows simply.
- •Problem Solver: Ability to diagnose operational issues and communicate solutions clearly to both technical internal teams and non-technical clients.
- •Adaptability: Comfortable in a reactive environment, with the ability to pivot quickly between technical setup tasks and high-stakes client communication.
Required skills
Customer Service