Senior Technical Account Manager
ZocdocOnline Appointment company
New York, United States$132,500 - $179,000 USDSenior
Khosla Ventures
Goldman Sachs
SV Angel
Founders Fund
Jeff Bezos
Marc Benioff
Sales & Account Management
About the role
TL;DR
Lead technical strategy and integration for Zocdoc's largest enterprise accounts.
- •As a Senior Technical Account Manager, you'll be the technical leader and strategic owner for Zocdoc's largest and most complex Enterprise accounts, ensuring their integration and configuration maximize long-term value.
- •Key Responsibilities Own the technical experience for complex Enterprise customers.
- •Lead proactive sync reviews, availability audits, and configuration assessments.
- •Investigate and resolve complex integration, configuration, and sync-related issues.
- •Independently lead large integrations, migrations, audits, and technical initiatives.
- •Serve as a trusted technical advisor to customers and internal teams.
- •Requirements 5+ years of experience in a customer-facing technical role, with at least 2 years managing complex Enterprise customers.
- •Demonstrated success leading complex integrations, migrations, or technical investigations.
- •Strong troubleshooting skills and focus on root-cause analysis.
- •Ability to connect technical decisions to customer outcomes and growth.
- •Exceptional communication and influencing skills.
Required skills
JiraConfluencePostmanSalesforceREST APIProject Management
Domain expertise
healthtech
Benefits & perks
Unlimited Vacation, 100% paid employee health benefit options (including medical, dental, and vision), Commuter Benefits, 401(k) with employer funded match, Corporate wellness programs through Wellhub, Sabbatical leave (for employees with 5+ years of service), Competitive paid parental leave and fertility/family planning reimbursement, Cell phone reimbursement, Employee Resource Groups and ZocClubs to promote shared community and belonging, Great Place to Work Certified
Tech stack
JiraConfluencePostmanSalesforceREST API