Implementation Manager
AvocaAI-powered Customer company
New York, United StatesMid
Meritech Capital
General Catalyst
Kleiner Perkins
Amplify Partners
Y Combinator
Nexus Venture Partners
Sales & Account Management
About the role
TL;DR
Own post-sales onboarding for customers as a product expert and project manager.
- •As an Implementation Manager at Avoca, you'll own post-sales onboarding for our customers, serving as a hybrid of product expert, hands-on technical consultant, and project manager.
- •Key Responsibilities Lead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live.
- •Gather and document client business requirements and translate them into clear technical specifications that achieve customer goals through product expertise and best practices.
- •Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impact.
- •Partner with Product and Engineering to stay current on new features and build repeatable implementation playbooks and scalable success frameworks.
- •Design and deliver tailored training and education on Avoca products to drive client proficiency and product adoption.
- •Requirements 2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience.
- •Demonstrated fluency with APIs, webhooks, and integration patterns, including the ability to read and discuss payloads, auth models, and error handling.
- •Experience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.
- •Strong project management skills with experience managing multiple concurrent software delivery projects for B2B clients.
- •Clear, direct communicator who can simplify complexity for both technical and non-technical audiences.
- •Self-motivated and comfortable operating in fast-moving, high-growth environments, with a track record of owning processes end-to-end.
Required skills
Project ManagementCustomer Success