Onboarding Success Manager - Proposal Management
AutogenAIRFP Management company
New York, United States$100K - $120KMid
Salesforce Ventures
Spark Capital
Blossom Capital
Sales & Account Management
About the role
TL;DR
Guide new customers through platform implementation and drive early adoption.
- •AutogenAI is seeking a proactive and customer-focused Onboarding Success Manager to join our team.
- •In this role, you’ll be the primary guide for new customers, ensuring they have a seamless and positive experience implementing our platform.
- •You’ll manage onboarding journeys, configure the platform to meet customer needs, deliver impactful training, and drive early adoption and engagement.
- •Key Responsibilities Welcome new customers and guide them through their onboarding journey, ensuring a smooth and successful start with AutogenAI.
- •Create and manage tailored project plans, ensuring timelines, milestones, and deliverables are consistently achieved.
- •Configure the AutogenAI platform to meet customer-specific requirements, ensuring early value and adoption.
- •Deliver comprehensive onboarding training sessions—both foundational and advanced—in virtual or in-person formats.
- •Help customers connect the platform to their existing proposal workflows, including RFP intake, compliance review, annotated outlines, content reuse, review cycles, writing assignments, and deadline-driven submissions.
- •Requirements A passion for delivering high-quality, impactful experiences tailored to customer needs.
- •Proven ability to manage multiple onboarding projects simultaneously with strong attention to detail.
- •Confident communicator with strong presentation skills; able to engage a range of stakeholders.
- •Flexible, solutions-oriented, and comfortable navigating change in a high-growth environment.
- •Ability to quickly learn and adapt our platform to customer use cases and workflows.
Required skills
Customer OnboardingProject ManagementPresentation Skills
Domain expertise
aiproductivity
Benefits & perks
Stock Options, Medical Insurance, Dental Insurance, Life Insurance, 401(k) with company matching, Unlimited Vacation, Paid parental leave, Laptop choice
Tech stack
PythonJavaScriptReactNode.jsAWSGoogle CloudAzureDockerKubernetesGitLinuxJiraConfluenceFigmaPostmanSwaggerOpenAPIREST APIExcelPowerPointGreenhouse