Lead, ReBIRD Service Operations - NAM
ARC'TERYXOutdoor Apparel company
North Vancouver, CanadaCAD$94,000 - $118,000Lead
Anta Sports
Tencent Holdings
Anamered Investments
Operations & Strategy
About the role
TL;DR
Lead ReBIRD Service Operations in North America, focusing on operational planning and guest experience.
- •As the Lead, ReBIRD Service Operations
- •NAM, you will support the development and execution of operational plans for North American ReBIRD Service Operations, translating global standards into localized rollout plans.
- •Key Responsibilities Supporting the development and execution of operational plans for North American ReBIRD Service Operations.
- •Translating Global ReBIRD standards into localized NAM rollout plans.
- •Acting as a key contributor to the Guest experience across ReBIRD services and programs in North America.
- •Ensuring new services, processes, and tools are implemented smoothly.
- •Gathering and sharing regional insights and feedback with Global stakeholders.
- •Requirements Bachelor's degree or post-secondary education in Business, Commerce or a related field. 5+ years of North American retail operations experience, ideally within a vertical apparel brand.
- •Experience supporting or leading projects and initiatives.
- •Passionate about Guest facing experience design in service and experiential retail.
- •Strong communication and presentation skills.
Required skills
Project ManagementPresentation Skills
Nice-to-have skills
Business OperationsChange Management
Domain expertise
retail