Manufacturing Operations Support Specialist
Anduril IndustriesAutonomous Systems company
Hudson, United StatesMid
Founders Fund
Andreessen Horowitz
Thrive Capital
Valor Equity Partners
General Catalyst
Sands Capital
Operations & StrategyNew
About the role
TL;DR
Manage post-sale repairs and upgrades, ensuring accurate tracking and timely shipments.
- •As the Manufacturing Operations Support Specialist, you will own the end-to-end customer experience for post-sale repairs and upgrades, ensuring units are tracked accurately and shipped on time.
- •You will act as the vital bridge connecting customers, production, shipping/receiving, and supply chain teams.
- •Key Responsibilities Act as the primary customer contact and single point of accountability for all post-sale RMA activities and customer relationships.
- •Track the status and physical location of RMA units in ERP and PLM systems (Oracle/Odoo and Teamcenter/Forge) to ensure absolute data accuracy.
- •Deliver proactive, transparent status updates to customers throughout the production, shipping, and return lifecycle.
- •Coordinate with the head of operations, TPMs, and production staff to resolve priority conflicts and align customer messaging.
- •Oversee shipping/receiving activities to ensure units are properly documented, ATP tested, packaged, and dispatched on schedule.
- •Requirements 3+ years of experience in production coordination, customer success, account management, or program coordination—ideally in a manufacturing, hardware, defense, or aerospace environment.
- •Comfort navigating ERP and PLM/production-tracking systems (such as Oracle, Odoo, Teamcenter, Forge, or equivalents) to track physical units.
- •Strong customer-facing commercial experience with the ability to deliver both good and bad news clearly and early.
- •High attention to detail with the ability to track dozens of daily activities and drive issues to closure.
- •Eligible to obtain and maintain an active U.S.
- •Secret security clearance.
Required skills
Project ManagementOracleGit
Nice-to-have skills
PythonJavaScriptSQLBashReactNode.jsAWSDockerKubernetesJira
Domain expertise
defense
Tech stack
OracleGit