Patient Experience Coordinator
AllaraTelemedicine company
RemoteMid
Index Ventures
GV (Google Ventures)
Gaingels
Great Oaks Venture Capital
Vanterra
Humbition
Operations & Strategy
About the role
TL;DR
Provide patient-centric support and coordinate care for patients navigating hormonal health.
- •Allara is seeking a Patient Experience Coordinator to guide patients through hormonal health care.
- •This role is crucial for providing compassionate, detail-oriented support and ensuring seamless communication between patients, providers, and internal teams.
- •Key Responsibilities Provide empathetic, patient-centric support via phone, email, and in-app messaging.
- •Act as a liaison between patients and providers, relaying critical information accurately.
- •Guide patients through scheduling and general inquiries about Allara’s offerings.
- •Communicate billing-related updates from the finance team to patients.
- •Offer personalized assistance to help patients navigate their care journey.
- •Requirements 1.5+ years of experience in customer support and/or patient-facing roles, preferably remote.
- •Strong verbal and written communication skills.
- •Exceptional attention to detail.
- •Ability to problem-solve creatively.
- •Strong technical skills, comfortable navigating multiple systems.
Domain expertise
healthcare
Benefits & perks
100% remote, 1099 Contractor role