Professional Services Consultant
AlayaCareHome Health company
United StatesMid
Inovia Capital
Generation Investment Management
Klass Capital
CDPQ
Investissement Québec
BDC Capital
Operations & Strategy
About the role
TL;DR
Lead professional services implementations and projects for home care clients.
- •The Professional Services Consultant plays a critical, customer-facing and internal role that enables the growth of professional services.
- •In this role, you will be responsible for the successful delivery and execution of professional services-led implementations and projects.
- •You will lead customer and internal stakeholders, apply subject matter expertise in the AlayaCare platform and the home care industry, and help customers achieve value through high-quality project deliverables.
- •This position will focus on customers located in the United States, with a focus on homecare.
- •What You’ll Do Lead project teams through requirements gathering, workflow design, configuration, reporting, testing, and user training.
- •Serve as a trusted advisor to customers, addressing issues as they arise and escalating to the Project Manager when scope, timeline, or budget may be impacted.
- •Support customers through digital transformation across all aspects of their home care operations.
- •Partner with Account Managers to ensure a smooth transition for customers exiting the stabilization phase of their customer journey.
- •Contribute to the development of repeatable professional services offerings and packages.
- •Deliver data-driven consulting recommendations based on industry and segment best practices.
- •Develop customer testing and training plans, iterate on AlayaCare best practices, and support execution of the Professional Services Delivery Model.
- •Identify new Professional Services opportunities with existing customers and collaborate with senior team members to define and present proposals.
- •Support Implementation Specialists in learning the product and market and in delivering quality engagements.
- •Provide input into the development of new professional services offerings.
- •Offer ongoing coaching to Implementation Specialists on assigned projects, including documenting feedback for their managers.
- •Maintain up-to-date knowledge of and compliance with internal processes and procedures.
- •Perform other job-related duties as assigned.
- •What You Bring 5+ years of relevant professional experience.
- •Bachelor’s Degree (B.Sc., B.Comm., or equivalent). 3+ years of experience in SaaS consulting and/or health care implementations. 2+ years of experience leading complex internal and external engagements, including functional and cross-functional teams.
- •Demonstrated passion for understanding customer business goals and challenges.
- •Ability to communicate effectively with customer leadership.
- •Proven ability to recognize and clearly articulate complex project-related problems.
- •Deep expertise in the AlayaCare platform and/or relevant functional areas.
- •Willingness and ability to travel and work weekends as required (go-lives are scheduled for weekends).
- •Location and Work Model This role is remote but requires candidates to be authorized to work in, as well as physically located in, the United States.
- •The role requires consistent travel to visit customers on site (about 10-15%), as well as occasional weekend work for go-lives.
- •Why Join AlayaCare? Work With Purpose At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families.
- •Every customer interaction contributes to making care more connected, accessible, and human.
- •Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent.
- •Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.
- •Balance That Works for You We value flexibility and well-being.
- •From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.
- •Benefits That Matter Equity in a well-funded, scaling company.
- •Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
- •Parental leave top-up and family support programs.
- •Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives.
- •Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.
- •Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care.
- •Not the right role for you? Share this posting with someone who might be a great fit.
- •AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making.
- •Some initial screening steps may be automated to help identify qualified candidates.
- •If your application is declined automatically you will be notified and you may request a human review.
- •We’re committed to creating a workplace where everyone belongs.
- •If you require accommodation during the application process, please reach out to [email protected].
Required skills
Project ManagementCustomer OnboardingImplementation Management
Domain expertise
healthcareconsulting
Benefits & perks
Equity, Comprehensive health benefits, Telemedicine, Lifestyle spending accounts, Parental leave top-up, Family support programs
