Senior Technical Account Manager
AirwallexPayments company
Hong KongSenior
Addition
T. Rowe Price
Activant
Lingotto
Robinhood Ventures
TIAA Ventures
Sales & Account Management
About the role
TL;DR
Serve as the primary technical advisor for enterprise clients, guiding them post-sales and identifying growth opportunities.
- •Airwallex is seeking a Senior Technical Account Manager to serve as the primary technical advisor and 'voice of the customer' for their most valued enterprise clients.
- •This role focuses on guiding customers through post-sales queries and identifying opportunities to scale and maximize value from Airwallex products.
- •Key Responsibilities Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients.
- •Deliver an elevated services and technical support experience to client portfolios.
- •Build trusted relationships by becoming a subject matter expert on client businesses.
- •Analyze and improve support experiences and provide contextual insight into client product experiences.
- •Serve as an escalation point for break-fix support and ad-hoc technical questions.
- •Requirements Bachelor's degree in a STEM discipline with strong academic achievements.
- •At least 5 years of experience in an engineering, technical support, or technical account manager role.
- •Comfortable managing multiple and changing priorities in an entrepreneurial environment.
- •Ability to approach requests proactively and consultatively, understanding user needs.
- •Thorough understanding of the software development lifecycle and API architecture.
Required skills
REST APISQLGitLinuxJiraConfluencePostmanSwaggerOpenAPIPythonJavaScript
Domain expertise
fintech
Tech stack
PythonJavaScriptSQLREST APIGitLinuxJiraConfluencePostmanSwaggerOpenAPI