Growth Account Manager (NL)
AirwallexPayments company
Amsterdam, NetherlandsMid
Addition
T. Rowe Price
Activant
Lingotto
Robinhood Ventures
TIAA Ventures
Sales & Account Management
About the role
TL;DR
Drive growth and retention for SME customers by identifying product utilization opportunities and providing support.
- •Airwallex is seeking a Growth Account Manager in Amsterdam to drive growth and retention for their SME customer base.
- •This role focuses on identifying opportunities for product utilization and providing day-to-day support to enable customer success.
- •Key Responsibilities Proactively engage in new pipeline generation activities for existing customers.
- •Promote the Airwallex platform and ensure effective utilization, identifying potential churning customers.
- •Educate and drive engagement with the full range of Airwallex products.
- •Act as a customer advocate within Airwallex.
- •Leverage customer support interactions and product usage data to identify upselling and cross-selling opportunities.
- •Requirements 3+ years of experience in account management, account executive, or CSM role, preferably in a fast-growing tech startup or financial services business.
- •Strong verbal and written communication skills in English.
- •Demonstrated experience in building customer loyalty and driving increased product adoption with a strong track record of hitting KPIs/Targets.
- •Ability to thrive in a fast-paced, dynamic environment.
- •Bachelor's degree or equivalent.
- •Proactive, self-starter, and independent to manage and prioritize own book of business.
Required skills
SalesforceLookerSalesAccount ManagementB2B SalesCRMPipeline ManagementLead GenerationCustomer Service
Nice-to-have skills
PythonJavaScriptSQLAnthropic APIGemini APILangChain
Domain expertise
fintech
Tech stack
PythonJavaScriptSQLSalesforceAnthropic APIGemini APILangChainLooker