Operations Enablement Lead
AffirmPoint of company
Remote$115,000 - $180,000Lead
Founders Fund
GIC
Lightspeed Venture Partners
Operations & StrategyNew
About the role
TL;DR
Lead scalable, compliant, and high-quality servicing experiences for Affirm's Operations.
- •Affirm is seeking an Operations Enablement leader to drive scalable, compliant, and high-quality servicing experiences across our Operations organization.
- •In this role, you will define and execute strategies that enable our servicing operations to scale efficiently while maintaining exceptional customer and merchant outcomes.
- •Key Responsibilities Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
- •Define and execute the servicing strategy developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets.
- •Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction.
- •Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.
- •Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.
- •Requirements 5+ years of experience in program management or product operations, preferably within large-scale or global operations.
- •Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience.
- •Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred).
- •Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
- •Strong background in regulated industries (financial services, fintech, or consumer lending highly preferred).
Required skills
Change ManagementProduct OperationsProgram ManagementSalesforceConfluenceJiraPythonSQL
Nice-to-have skills
Project Management
Domain expertise
fintech
Benefits & perks
Equity, Health insurance, Remote work, Flexible Spending Wallets, Time off, ESPP
Tech stack
SalesforceConfluenceJiraPythonJavaScriptSQLGitLinuxREST APIOpenAPIExcelPowerPoint