Support Specialist
AescapeRobotics & company
Mexico City, Mexico$36,000 MXN to $43,000 MXN /monthMid
Valor Equity Partners
Alumni Ventures
Crosslink Capital
AlleyCorp
Kevin Love
Valor Siren Ventures
Operations & Strategy
About the role
TL;DR
Provide exceptional customer support and technical assistance for Aescape's recovery fleet.
- •Aescape is seeking a Support Specialist to provide exceptional customer support, boost customer satisfaction, and maintain high quality across their fleet.
- •This role involves cross-functional collaboration and offers an opportunity to own company reputation and develop technical skills.
- •Key Responsibilities Serve as a trusted point of contact for customer inquiries via ticketing, phone, and chat.
- •Become an expert on the Aescape recovery experience and customer-facing applications.
- •Utilize and expand the knowledge base documentation.
- •Share customer insights across teams to inform business decisions.
- •Diagnose and remotely resolve unit issues using internal tooling.
- •Requirements 1+ years of customer support experience across ticketing systems, phone, and chat.
- •Experience collaborating across teams and sharing customer insights.
- •Enthusiasm and ability to become a product expert.
- •Proficiency in referencing and utilizing a knowledge base, with a proactive approach to documentation.
- •Comfort learning and using command-line or script-based tools.
- •Ability to work late night / overnight shifts, including weekends.
Required skills
JiraConfluenceGitLinuxREST API
Domain expertise
healthtech
Benefits & perks
100% employer-paid healthcare coverage, Flexible time off, Quarterly Wellness Days, Generous parental leave, Home office budget, Annual stipend for professional development, Complimentary Aescape recovery sessions
Tech stack
JiraConfluenceGitLinuxREST API
