Client Success Manager
AescapeRobotics & company
New York, United States$135,000 - $155,000Mid
Valor Equity Partners
Alumni Ventures
Crosslink Capital
AlleyCorp
Kevin Love
Valor Siren Ventures
Sales & Account Management
About the role
TL;DR
Manage hospitality and wellness accounts to drive Aescape technology utilization and retention.
- •Aescape is seeking a Client Success Manager to build strong relationships with hospitality and wellness partners, driving consistent utilization of Aescape's technology.
- •This role is crucial for partner retention, revenue expansion, and ensuring exceptional member experiences.
- •Key Responsibilities Own a portfolio of hospitality and wellness accounts, serving as the primary point of contact.
- •Drive session volume and utilization through programming support and staff enablement.
- •Lead quarterly business reviews, presenting performance data and growth plans.
- •Monitor partner health and proactively address risks to prevent churn.
- •Requirements 3-5 years of client success or account management experience in a B2B context.
- •Proven track record managing accounts with measurable retention and growth outcomes.
- •Strong communication skills with experience building trust with operational contacts and executives.
- •Data-driven approach to account health, comfortable using metrics to lead partner conversations.
Required skills
Account ManagementSalesforceHubSpotGitSQL
Nice-to-have skills
PythonJavaScriptAWSGoogle CloudAzure
Domain expertise
healthcarehealthtech
Benefits & perks
Equity, Health Insurance, Flexible Time Off, 401(k) with employer matching, Home Office Budget, Professional Development Stipend
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureSalesforceHubSpotGit