Customer Success Associate
Adaptive SecurityAI Security company
New York, United StatesMid
Andreessen Horowitz
OpenAI
Operations & Strategy
About the role
TL;DR
Own customer implementation, onboarding, and support for a cybersecurity startup.
- •Adaptive is a cybersecurity startup focused on stopping AI-powered cyberattacks.
- •The Customer Success Associate role is a foundational position within our growing team, responsible for defining and shaping customer onboarding and support processes.
- •You will be the primary point of contact for clients, managing implementation, onboarding, and technical support to ensure they derive maximum value from our platform.
- •Key Responsibilities Own all aspects of customer implementation, onboarding, and support.
- •Conduct kick-off calls with new customers to ensure successful setup.
- •Act as the first responder for customer-reported issues, providing prompt troubleshooting.
- •Proactively monitor support channels and respond efficiently to customer inquiries.
- •Collaborate with Engineering to escalate and resolve complex incidents.
- •Requirements 1-2 years of client-facing work experience, ideally at a SaaS company.
- •Strong troubleshooting and problem-solving skills.
- •Excellent written and verbal communication skills and a customer-first mindset.
- •Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
- •A growth mindset and willingness to learn rapidly.
Required skills
Customer SuccessImplementation ManagementCustomer Onboarding
Nice-to-have skills
Customer Service
Domain expertise
cybersecurity
Benefits & perks
Competitive compensation, Fantastic office atmosphere, Premium healthcare and wellness benefits, Catered lunch
Tech stack
Customer SuccessImplementation ManagementCustomer OnboardingREST API
