Senior Manager, Client Strategy - Non-RTW/Accessories
ShopMyCreator Commerce company
New York, United States$135,000 - $150,000 USDManager
Bessemer Venture Partners
Bain Capital Ventures
Menlo Ventures
Summit Partners
Avenir Growth Capital
Sales & Account Management
About the role
TL;DR
Manage client relationships and drive growth for non-RTW/accessories brands on the ShopMy platform.
- •As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients, owning day-to-day account management and overall client satisfaction within our Non-RTW/Accessories pod.
- •You will play a crucial role in our growth, scale, and success by ensuring brand retention and elevating their experience on the platform.
- •Key Responsibilities Create a relationship as a deeply trusted advisor with brand executives across the non-RTW/accessories sector.
- •Drive high retention while consistently identifying expansion opportunities through new product adoption, subscription growth, and data-backed strategic recommendations.
- •Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies.
- •Identify and create solutions for day-to-day issues impacting business across multiple accounts.
- •Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities.
- •Requirements 6+ years of experience in account management, with experience working with large non-ready to wear accounts (accessories, shoes, intimates, swimwear, etc.).
- •Demonstrated experience managing enterprise or highly complex brand relationships.
- •Proven track record of driving retention, expansion, upsell, and long-term account growth across strategic customer accounts.
- •Experience engaging executive stakeholders and influencing decision-making.
- •Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment.
Required skills
Account ManagementCustomer SuccessEnterprise SalesBusiness DevelopmentSalesforceHubSpotMarketoWorkdayGreenhouseLeverProject Management
Nice-to-have skills
Performance Marketing
Domain expertise
ecommerceretailmartech
Benefits & perks
Medical & Dental Coverage at 70%, Equity in ShopMy, Flexible PTO, 14 weeks of parental leave, Wellness & Social Stipend, Technology Stipend, Learning & Development Stipend, 401k program (3% automated contribution from ShopMy!), Wellhub Membership, Company retreats, Opportunity to monetize your influence, Birthday PTO, Brand new NYC HQ office
Tech stack
PythonJavaScriptSQLExcelGoogle AnalyticsGA4SalesforceHubSpotMarketoWorkdayGreenhouseLever