Social Support Senior Manager
CoinbaseCryptocurrency Exchange company
United States$201,365 - $236,900 USDManager
Andreessen Horowitz
Union Square Ventures
Ribbit Capital
Tiger Global Management
Y Combinator
IVP
Operations & Strategy
About the role
TL;DR
Lead social support teams, manage crisis communications, and drive customer experience on social platforms.
- •Coinbase is seeking a Social Support Senior Manager to build and lead teams that respond to users across various social media platforms.
- •This role is crucial for maintaining Coinbase's mission of increasing economic freedom through world-class social support.
- •Key Responsibilities Champion global social support strategies and define roadmaps.
- •Build and lead a high-performance social support program across Reddit, X, LinkedIn, and other channels.
- •Define and manage global crisis management playbooks and workflows.
- •Elevate real-time social listening, triage, and resolution for customer issues.
- •Host cross-functional collaboration with Fraud, Product, Trust & Safety, and Engineering.
- •Requirements 6+ years leading social programs, ideally in high-growth tech, fintech, or crypto.
- •Proven track record managing high-volume social support environments with strong public visibility.
- •Rich experience presenting to C-suite executives and influencing senior stakeholders.
- •Experience partnering with Comms, PR, or brand teams on shared messaging in moments of crisis.
- •Deep understanding of AI + human support workflows.
Required skills
Social Media MarketingProject Management
Nice-to-have skills
Risk ManagementCompliance Management
Domain expertise
cryptofintech
