Customer Implementation Manager
GorgiasCustomer Support company
Buenos Aires, ArgentinaSenior
CRV
Sapphire Ventures
Alven
SaaStr
Shopify
Horsley Bridge Partners
Sales & Account Management
About the role
TL;DR
Manage customer onboarding and ensure successful product adoption.
- •Manage the entire onboarding process for customers, from sales handover through configuration, training, and activation.
- •Key Responsibilities Conduct implementation and optimization sessions for customers.
- •Build customized solutions for customers using a consultative approach.
- •Drive activation ratio and reduce time to activation.
- •Establish trust with customers by demonstrating expert knowledge of products.
- •Act as the primary liaison between customers and internal teams.
- •Requirements 2-3+ years in SaaS as an implementation manager.
- •Excellent communication, interpersonal, and attention to detail skills.
- •Proficient in managing up to 30 accounts at a given time.
- •Adaptability and learning agility.
- •Passion for continuous learning and personal growth.
Required skills
Customer Service
Domain expertise
ecommerce
