Senior Manager, Benefit Verification & Authorization Operations
PromptPractice Management, company
RemoteManager
ICONIQ Capital
Amity Ventures
Breachway Capital
Operations & Strategy
About the role
TL;DR
Lead and scale Benefit Verification & Authorization Operations, driving efficiency and customer experience.
- •{"about_the_role": "The Senior Manager of BVA will play a critical role in building and scaling BVA into a fully operational, high-performing service.
- •In partnership with leadership, this person will help shape how the business operates and build the processes, structure, and operating model needed to support continued growth.", "key_responsibilities": ["Partner with leadership to build and scale the BVA service, translating business priorities into operational plans and execution.", "Develop the processes, workflows, SOPs, ownership models, handoffs, and operating rhythms needed to create a consistent and scalable operation.", "Build a strong working partnership with the AI Engineering team and serve as a key operational partner in the development of tools and automation for BVA.", "Help define and build the BVA customer experience from initial onboarding through ongoing service delivery.", "Lead and develop BVA Managers and other leaders, creating clear expectations around ownership, performance, and leadership."], "requirements": ["7+ years of experience in operations, service delivery, revenue cycle management, customer operations, or a related field.", "3+ years of experience leading people leaders, including Managers and/or Team Leads.", "Demonstrated experience building, standardizing, and improving operational processes in a growing or changing environment.", "Experience managing complex operations using performance metrics, quality measures, and operational data to drive decisions.", "Strong written and verbal communication skills, with the ability to work effectively across frontline teams, leadership, customers, and technical partners."]}
Required skills
Business OperationsPythonSQLAWSCI/CDDockerKubernetesGitLinux
Nice-to-have skills
Google CloudAzureJiraConfluenceNotionSlack
Benefits & perks
Competitive salaries, Remote/hybrid environment, Potential equity compensation for outstanding performance, Flexible PTO, Company-wide sponsored lunches, Company paid disability and life insurance benefits, Company paid family and medical leave, Medical, dental, and vision insurance benefits, Discounted pet insurance, FSA/DCA and commuter benefits, 401k, Complimentary subscription to digital fitness classes and wellness content, Recovery suite at HQ – includes a cold plunge, sauna, and shower
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceNotionSlack