Global Customer & Clerk Support Sr Manager
PayJoyConsumer Lending company
Taguig CityManager
Citi Ventures
Greylock
Aidenlair Capital
Ascend Vietnam Ventures
Claridge Venture Partners
Invus Opportunities
Operations & Strategy
About the role
TL;DR
Manage global customer and clerk support strategies, optimizing processes and resources.
- •PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets achieve financial stability and success.
- •This role will design and implement global support strategies to maximize customer and clerk experience.
- •Key Responsibilities Design and implement global support strategies to maximize customer and clerk experience.
- •Identify current bottlenecks and issues in common all Support processes and propose improvements.
- •Optimize resource management of Support agents.
- •Align on and carry out Fraud Prevention strategy with Fraud/Risk teams.
- •Stakeholder management of local commercial director and country manager.
- •Requirements Experience in managing complex, large support teams with some commercial overlap/exposure.
- •Exposure to "0 to 1" situations where the candidate had built a team or processes from scratch. 7+ years of experience working in Operations of high-growth startups.
- •Advanced use of G-sheet/Microsoft Excel and comfort with analytics.
- •Bachelor degree in Business Administration, Economics, Finance, Accounting, related fields.
Required skills
ExcelSQL
Domain expertise
fintech
Benefits & perks
100% Company Funded : Private Health Insurance for employee and immediate family, 20 days vacation, Phone finance, Headphone, home office equipment and wellness perks., $2,000 USD annual Co-working Travel perk, $2,000 USD annual Professional Development perk
Tech stack
ExcelSQL