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Product Support Analyst
AkeneoProduct Information company
Nantes, FranceMid
Summit Partners
Alven
Product
About the role
TL;DR
Analyze and resolve product support requests, becoming a product expert to help clients unlock growth.
- •Akeneo is seeking a Product Support Analyst to join their team in Nantes.
- •This role involves becoming an expert on Akeneo's PXM solutions to assist clients and partners in achieving growth.
- •Key Responsibilities Respond to functional and technical requests via Jira Service Desk.
- •Coordinate technical qualification of bugs and questions with Support Software Engineers.
- •Carry out support request resolution from start to finish.
- •Contribute to team learning and success, improving documentation.
- •Requirements 3+ years of experience in SaaS Support.
- •Ability to quickly learn and explain technical problems clearly.
- •Experience with tools like Datadog for logs and Postman for API calls.
- •Fluent in French and English.
Required skills
JiraDatadogPostmanREST API
Domain expertise
ecommerce
Benefits & perks
Flexible working hours, Hybrid work model, Work from Anywhere option, Home office budget, Commuter benefits, Meal vouchers, Generous Parental Leave, Daycare access, Paid volunteering days, Professional development budget, Comprehensive Onboarding, Private medical insurance, Life insurance, Income protection, Mental Health Support
Tech stack
JiraDatadogPostmanREST API