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Inbound Call Center Representative
SmithRxPharmacy Benefits company
Lehi, United StatesMid
Venrock
Founders Fund
Operations & Strategy
About the role
TL;DR
Provide top-tier customer service to health plan members via phone.
- •SmithRx is seeking dedicated individuals to join our call center team, providing top-tier service to our members.
- •Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment with a compassionate approach to member interactions.
- •Key Responsibilities Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies.
- •Follow-up, resolve, and document issues related to member interactions.
- •Educate members about their pharmacy benefits.
- •Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
- •Work with highly sensitive information while maintaining PPI and HIPAA.
- •Requirements 2+ years of experience working in a call center environment required.
- •Must be located local to our Plano, TX office as this role requires working onsite.
- •Proficiency in Windows, MS Office, G-Suite required.
- •HS Diploma, GED, or equivalent.
- •Active listening, and conversational speaking skills, with a high degree of empathy.
Required skills
HIPAA
Domain expertise
healthtech
Benefits & perks
Medical, Pharmacy, Dental, Vision, Life and AD&D Insurance, 3 Weeks Paid Time Off, 12 Paid Holidays, Paid Parental Leave Benefits, Flexible Spending Benefits, 401(k) Retirement Savings Program, Short-term and long-term disability, Wellness Benefits, Commuter Benefits, Employee Assistance Program (EAP)