Customer Success Program Manager - Scale Team
CelonisProcess Mining company
Munich, GermanySenior
Accel
83NORTH
T. Rowe Price
Franklin Templeton
Qatar Investment Authority
Durable Capital Partners
Sales & Account Management
About the role
TL;DR
Drive customer success and value realization for a portfolio of accounts using AI-driven strategies.
- •Celonis is seeking a Senior Value Engineer to join their Scale team.
- •This role is responsible for driving value, adoption, and customer success across a portfolio of accounts, acting as a trusted advisor to customers and partners.
- •Key Responsibilities Drive value, adoption, and sponsorship across a portfolio of customers and partners.
- •Establish robust Centres of Excellence (CoEs) and coach customers towards self-sufficiency.
- •Manage 1:N programs and scalable motions to generate impact across a community of customers.
- •Build stakeholder trust and drive success through scaled interactions.
- •Utilize AI-driven tools to monitor portfolio health and proactively surface risks.
- •Requirements 3-5 years of experience in programmatic execution and customer success.
- •Broad industry and domain expertise with the ability to context-switch across industries.
- •High AI fluency, leveraging AI tools and agents for workflow acceleration and portfolio monitoring.
- •Strong stakeholder management skills, building trust with both technical users and executives.
- •Proven experience in 1:N scaled engagement, including webinars and community enablement.
Required skills
Customer SuccessProgram ManagementBusiness OperationsProject ManagementSalesforceExcelPowerPointPythonJavaScriptReactNode.jsAWS
Nice-to-have skills
Google CloudAzureDockerKubernetesGitJiraConfluence
Benefits & perks
Equity, Parental Leave, Unlimited PTO, Flexible Work, Learning Platform, Wellness Programs, Volunteer Time Off
Tech stack
PythonJavaScriptReactNode.jsAWSGoogle CloudAzureDockerKubernetesGitJiraConfluenceExcelPowerPoint
