Director of Customer Success
LILTAI Translation company
San Francisco, United StatesDirector
Sequoia Capital
Redpoint Ventures
Intel Capital
XSeed Capital
Zetta Venture Partners
Four Rivers Group
Sales & Account Management
About the role
TL;DR
Lead and transform LILT's Customer Success team in the Americas.
- •Transform LILT Customer Engagement and ensure customer satisfaction.
- •Key Responsibilities Accelerate time to value for customers Drive data-driven decisions by measuring key metrics Build and inspire the Americas Customer Success team Collaborate with Pre-Sales, Post-Sales, and Product teams Champion customer-centricity within the team Requirements 5+ years of experience leading Customer Success teams 8+ years of experience in the localization/LSP industry Demonstrated expertise in customer success programs Strong cross-functional collaboration skills Exceptional communication and business acumen Technical savvy in AI and technical integrations Global mindset and collaboration with dispersed teams
Required skills
Customer Success
