Commercial Customer Success Manager (DACH; German-speaking)
DatadogCloud Monitoring company
Dublin, IrelandMid
Index Ventures
RTP Global
ICONIQ Capital
Amplify Partners
OpenView
Contour Ventures
Sales & Account Management
About the role
TL;DR
Drive customer success and growth through relationship management and product adoption.
- •As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling.
- •You’ll advocate for the customer internally and focus on a positive customer experience.
- •Key Responsibilities Partner with the sales team to ensure smooth transition and onboarding experience Proactively build relationships with customers to create mutual trust Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates Requirements A strong communicator with excellent attention to detail Motivated by building long-term and long-lasting relationships Driven by the opportunity to make a visible impact with your work 5-7 years of experience in a customer account facing role Customer-minded, always aiming to provide the most value possible Excited by working in an ever-evolving and fluid solution focused environment Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities Must have full professional German language skills, along with experience working with DACH customers
Required skills
SalesNegotiationBusiness DevelopmentAccount ManagementDatadog
Benefits & perks
Best-in-breed onboarding, Sales training in MEDDIC and Command of the Message, An inclusive company culture, opportunity to join our Community Guilds, Intra-departmental mentor and buddy program for in-house networking, Continuous professional development, product training, and career pathing, New hire stock equity (RSU) and employee stock purchase plan (ESPP), Generous global benefits
Tech stack
Datadog