Technical Customer Success Manager
NashLast-mile delivery company
United KingdomSenior
Andreessen Horowitz
Y Combinator
Rackhouse Venture Capital
640 Oxford Ventures
Sales & Account Management
About the role
TL;DR
Own and grow strategic enterprise accounts as a Technical Customer Success Manager.
- •We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts.
- •This role is not temporary or project-based—you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes.
- •Key Responsibilities Own enterprise customer accounts end-to-end
- •act as the single point of accountability for adoption, performance, and growth.
- •Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform.
- •Become a true Nash expert
- •understand platform capabilities and limitations as well as anyone in the company.
- •Use your expertise to advise customers, guide integrations, and identify improvement opportunities.
- •Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.
- •Requirements 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar.
- •Proven success owning enterprise customer relationships and driving adoption, performance, and growth.
- •Strong technical fluency
- •comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
- •Experience advising customer product/engineering leaders and translating technical concepts into business outcomes.
- •Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
- •Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
- •Excellent communication and executive-presence skills.
Required skills
Customer SuccessExecutive Presence
Nice-to-have skills
Jira
Domain expertise
logistics
Benefits & perks
Competitive compensation, Equity, Health, dental, and vision insurance, Flexible paid time off