Customer Success Manager - SMB
SugerCloud Marketplace company
PhilippinesMid
Craft Ventures
Intel Capital
Y Combinator
Threshold Ventures
Celero Ventures
GSBackers
Sales & Account Management
About the role
TL;DR
Manage SMB accounts, guide through onboarding, and drive adoption and retention.
- •Join our growing CS team as an SMB Customer Success Manager based in the Philippines.
- •You'll manage a book of 40-50 SMB accounts, guiding them through onboarding and driving adoption, engagement, and retention.
- •Key Responsibilities Own a book of 40-50 SMB accounts from kickoff through renewal Be the primary point of contact for your accounts via Slack and our customer ticketing system Drive customer health, adoption, and retention across your book of business Identify upsell and expansion opportunities; proactively flag at-risk accounts Lead customer onboarding end-to-end (average 30-day implementation timeline) Requirements 2+ years in Customer Success, Account Management, or Technical Support
- •ideally in SaaS or cloud Excellent written and verbal English communication skills Strong organizational skills
- •ability to manage 40–50 accounts simultaneously Comfortable in a Slack-heavy, async-first, fast-paced startup environment
Required skills
Customer SuccessAccount ManagementSlackSalesforceHubSpot
Domain expertise
fintech
Tech stack
SlackSalesforceHubSpot