Procurement Triage Specialist
AbacusMLOps and company
United StatesMid
Tiger Global Management
Coatue
Index Ventures
Khosla Ventures
Alkeon Capital
Decibel Partners
Operations & Strategy
About the role
TL;DR
Manage and triage procurement tickets, serving as the first point of contact for requests.
- •Abacus is seeking detail-oriented Administrative / Triage Specialists to support their Procurement Team.
- •This role serves as the first point of contact for incoming requests and is responsible for managing and triaging tickets within the ServiceNow procurement board.
- •Key Responsibilities Monitor and manage ServiceNow ticket boards.
- •Categorize and assign incoming tickets to the appropriate team member.
- •Communicate with clients regarding updates and gather additional details.
- •Escalate urgent or stale tickets and track incorrectly assigned tickets.
- •Maintain and update records in IT Glue.
- •Requirements High School diploma; Bachelor's Degree preferred. 2-4 years of prior experience in IT procurement, distribution, or managed services preferred.
- •Basic understanding of computer hardware, components, and software.
- •Prior experience with software systems like ServiceNow, ConnectWise, or Microsoft Office Suite is a plus.
- •Professional demeanor and a willingness to learn.
Required skills
ExcelProcurement
Benefits & perks
medical, dental, vision, disability, life insurance, 401k, PTO
Tech stack
ExcelPowerPoint