AI Customer Enablement Lead
ConsoleIT Service company
San FranciscoLead
Thrive Capital
DST Global
Operations & Strategy
About the role
TL;DR
Architect and lead Console's enterprise enablement strategy and programs.
- •We're looking for an AI Customer Enablement Lead to own how customers learn, adopt, and get the most value from Console.
- •This is a founding seat: you'll architect our enterprise enablement function from the ground up, across onboarding, product training, self-serve resources, documentation, and ongoing enablement.
- •Key Responsibilities Own Console's enterprise enablement strategy and roadmap, setting the direction as the function takes shape.
- •Architect the function end-to-end (content, tooling, delivery, metrics) and build the case for where it scales next, which may include growing a team over time.
- •Build onboarding and training resources that help customers adopt AI agents fast, including guides, videos, courses, and help center content.
- •Design scalable learning experiences across customer personas, use cases, and stages of the journey, from first deployment to mature, multi-team usage.
- •Partner with Forward Deployed Engineering, Product, Sales, and Engineering to surface customer knowledge gaps and turn them into high-impact enablement.
- •Requirements 6+ years in customer enablement or education, including ownership of a program or function, ideally in B2B SaaS or enterprise technology.
- •A track record of building enablement programs from zero: onboarding resources, academies, training content, or self-serve learning.
- •You think about content as building blocks of a larger system.
- •Strong ability to translate complex or technical products into clear, approachable learning experiences.
- •Comfort with AI or highly technical products is a plus.
- •Fluent across formats: documentation, training decks, videos, webinars, live trainings, and self-paced learning.
- •A high-agency operator who creates structure in ambiguity and is excited to build zero to one.
- •Comfortable operating with senior stakeholders on both sides: setting strategy internally with leadership and engaging enterprise customers at the VP and executive level.
Required skills
Customer ServiceProduct ManagementProject Management
Nice-to-have skills
Technical Leadership
Domain expertise
ai
Benefits & perks
Comprehensive health, dental, and vision insurance, Unlimited PTO, 401(k), Equity, Meals provided daily in office