Customer Success Manager
PivotProcurement company
Paris, FranceMid
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Sales & Account Management
About the role
TL;DR
Ensure client satisfaction and manage support operations for a procurement AI platform.
- •Pivot is seeking a Customer Success Manager to join the Operations team, ensuring clients receive outstanding support and an exceptional customer experience.
- •Key Responsibilities Provide top-notch care to clients, addressing and resolving their issues efficiently and effectively.
- •Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
- •Investigate and escalate technical issues to the product and tech teams.
- •Update existing clients setups based on feedback and needs.
- •Work closely with product, tech, and integrations teams to relay client feedback and drive product improvements.
- •Requirements At least 4 years of experience in customer success, customer support, or a related field within a SaaS or software environment.
- •Excellent problem-solving abilities and technical proficiency to troubleshoot product-related issues.
- •Native English speaker.
- •Strong project management skills and the ability to juggle multiple priorities.
- •Experience in a startup environment, building support systems and processes from scratch.
Required skills
Customer ServiceProject Management
Domain expertise
fintech
Benefits & perks
A competitive salary package plus equity (BSPCE), RTT, Meal vouchers Swile, 1 days of remote work per week, An office at Morning Bourse in Paris, The richness of a multicultural and international team (more than 15 nationalities)., A unique chance to grow with a fast-scaling innovator