Technical Account Manager
AstraLaunch Services, company
RemoteSenior
BlackRock
Canaan
Marc Benioff
SherpaVentures Fund II, LP
Sales & Account Management
About the role
TL;DR
Ensure technical success and support for Astra's customers.
- •As a Technical Account Manager at Astra, you will be responsible for the technical success of our customers.
- •Key Responsibilities Manage and provide technical guidance to clients; resolve critical technical issues; collaborate with teams to resolve complex issues.
- •Partner with the Integrations team to support onboarding and configuration of new customers.
- •Contribute to the knowledge base by writing technical documentation and guides.
- •Collaborate with engineering teams on new product solutions and provide feedback from customer interactions.
- •Investigate and resolve technical issues, escalating complex problems when necessary.
- •Requirements 5+ years of experience as a TAM, Solutions Engineer, or similar role.
- •Familiarity with cloud platforms, ideally Google Cloud Platform (GCP).
- •Strong project management skills and ability to influence internal and external partners.
- •Excellent written and verbal communication skills.
- •Experience with support systems like Zendesk.
Required skills
Google CloudSQLProject Management
Nice-to-have skills
TerraformCI/CDGitHub ActionsCircleCIPythonGoBash
Tech stack
Google CloudSQLTerraformCI/CDGitHub ActionsCircleCIPythonGoBash
