Business Support Agent-Italian speaking
TrustpilotOnline Review company
Copenhagen, DenmarkMid
Northzone
Index Ventures
SEED Capital Denmark
Draper Esprit
Vitruvian Partners
Sunley House Capital
Operations & Strategy
About the role
TL;DR
Provide customer support in English and Italian via chat, email, and phone.
- •Trustpilot is seeking a skilled and service-minded Business Support Agent to join their Italian-speaking team in Copenhagen.
- •This role involves providing high-quality support to customers and reviewers through various communication channels.
- •Key Responsibilities Provide support to companies and the community via email, chat, and phone.
- •Monitor and respond to incoming email alerts in the Helpdesk system.
- •Assist customers with technical issues related to product setup and usage.
- •Build and maintain self-service guides for customers.
- •Collaborate with New Business, Customer Success, and Product teams.
- •Requirements Fluent in spoken and written English and Italian.
- •Ability to stay organized and manage a high workload independently.
- •Capacity to explain new concepts and provide training on products.
- •Comfortable with both B2B and B2C support.
Required skills
SalesforceSlackJira
Benefits & perks
Competitive compensation package + bonus, 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated), Two (paid) volunteering days a year, Rich learning and development opportunities, Comprehensive health package, Pension, Full access to Headspace, Paid parental leave, Central office with a coffee bar, canteen, and table tennis, Wide variety of refreshments available, Option to opt-in for breakfast and lunch at an affordable price, Regular opportunities to connect and get to know your fellow Trusties, Opportunity to join the Trustpilot Social Club, Employee discounts to restaurants and shops
Tech stack
SalesforceSlackJira