Customer Support Representative
ColossyanAI Video company
Budapest, HungaryMid
Lakestar
Day One Capital
APX
LAUNCHub Ventures
Emerge Education
Oktogon Ventures
Operations & Strategy
About the role
TL;DR
Support customers via live chat, email, voice and video.
- •We're looking for an experienced Customer Support Representative to join our growing team, supporting customers via live chat, email, voice and video.
- •Key Responsibilities Working an evening shift (13:00
- •22:00) fortnightly to help support our US-based customers, you will be the trusted point of contact for Colossyan platform users, providing technical and product support via live chat, email, and phone.
- •Collaborate with cross-functional teams across Engineering, Product, Marketing, Legal, Finance, Sales, Success, and more to problem-solve and develop solutions that incorporate customer feedback.
- •Assist in managing open customer issues, including troubleshooting technical problems, escalating bugs, and collaborating with the development team.
- •Create and maintain help centre articles to enrich customer support resources and ensure accurate and up-to-date information is available.
- •Analyse customer support data, reporting, and metrics, and communicate results to relevant stakeholders for continuous improvement.
- •Identify opportunities to improve Colossyan's customer support playbook and processes.
- •Embrace a hybrid work model.
- •Requirements 3+ years of experience in customer support, preferably in a fast-paced environment with various communication channels (voice, video call, email, chat).
- •Technical proficiency to understand, troubleshoot and resolve issues through critical thinking and logic.
- •Excellent written and verbal communication skills in English; including the ability to express opinions and "disagree and commit" when needed, other languages are a plus.
- •Proficiency in Windows and Mac operating systems, Google Suite and Slack.
- •Effective project management skills and the ability to handle multiple tasks simultaneously, prioritise tasks effectively and demonstrate flexibility.
- •Strong passion for continuous learning and knowledge enhancement with the ability to adapt to new tools and technologies.
- •Ability to work independently
- •taking ownership
- •and as a reliable member of a team.
Required skills
Customer ServiceProject Management
Nice-to-have skills
Slack
Benefits & perks
Stock options, Private Healthcare, Free Lunch Thursdays and Breakfast Tuesdays, Hybrid Work, No-Meeting Wednesdays, Great office location, Birthday time off, Cutting-edge AI technology, Impact
