Director of Patient Support Operations
Heartbeat HealthVirtual Cardiology company
RemoteDirector
Cressey & Company
Echo Health Ventures
.406 Ventures
Optum Ventures
Kindred Ventures
DaVita Venture Group
Operations & Strategy
About the role
TL;DR
Lead patient support operations and optimize workflows for a remote healthcare company.
- •As the Director of Patient Support Operations, you will lead a high-performing team responsible for scheduling, patient communications, intake, call center operations, referral coordination, administrative workflow management, and operational support.
- •Key Responsibilities Lead, coach, and develop a high-performing team of Heart Heroes and frontline managers.
- •Establish performance expectations, career development plans, and ongoing coaching programs.
- •Foster a culture of accountability, empathy, continuous improvement, and operational excellence.
- •Own the day-to-day operations of the Heart Hero organization.
- •Develop scalable workflows that improve efficiency while maintaining a world-class patient experience.
- •Requirements Strategic leadership with operational excellence.
- •Experience in developing people, optimizing workflows, and scaling operations.
- •Strong people leadership and team management skills.
- •Ability to partner across Clinical Operations, Technology, Product, Revenue Cycle, and Provider teams.
- •Data-driven decision making and continuous improvement mindset.
Required skills
LeadershipTeam Management
Domain expertise
healthcare