Customer Support Representative
VayRemote Driving company
Las Vegas, United StatesMid
Kinnevik
Coatue Management
Eurazeo
Atomico
La Famiglia
Creandum
Operations & Strategy
About the role
TL;DR
Handle customer inquiries and resolve issues for a remote driving service.
- •As the Customer Support Representative, you'll be the voice of the world's first commercial remote driving service.
- •You will work closely with Operations and Product, and your feedback will shape how the service improves.
- •Key Responsibilities Handle inbound customer contacts (calls, email, chat) during assigned shifts.
- •Resolve issues related to bookings, billing, app usage, and vehicle access.
- •Log and document all interactions accurately in our CRM.
- •Follow escalation protocols for technical or operational issues.
- •Meet or exceed KPIs including CSAT, FCR, and AHT.
- •Requirements 3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred).
- •Clear and empathetic communicator, written and verbal.
- •Comfortable working in a fast-paced, evolving environment with shifting priorities.
- •Able to follow escalation processes consistently and document interactions accurately.
- •Comfortable using digital tools
- •CRM and ticketing systems (Zendesk, Freshdesk, or similar).
Required skills
CRM
Domain expertise
automotivetravel
Benefits & perks
Health, Dental & Vision Insurance, 401(k) programme, Discounts on Vay rides, Wellness Hub free gym access & wellness app subscriptions, Exclusive external discounts, Regular team events
Tech stack
CRM