Customer Support Specialist
Juniper SquareFund Administration company
United States$60,000 - $70,000Mid
Ribbit Capital
Felicis Ventures
Redpoint Ventures
Fifth Wall
Nasdaq Ventures
Blue Owl Capital
Operations & Strategy
About the role
TL;DR
Provide technical assistance and build customer relationships for private equity clients.
- •Juniper Square is seeking a Customer Support Specialist to join their team.
- •This role involves providing technical assistance to private equity customers, troubleshooting complex issues, and collaborating with internal teams to ensure excellent customer experiences.
- •It's an ideal starting point for those interested in Customer Success, Technical Consulting, Sales, or Customer Enablement.
- •Key Responsibilities Deliver technical assistance via phone, email, and chat, taking ownership of timely solutions.
- •Become a product expert and share best practices with customers.
- •Build strong B2B customer relationships and act as a trusted advisor.
- •Collaborate with Customer Success Managers, Product Managers, and Software Engineers.
- •Advocate for customer feedback to inform product development.
- •Requirements Bachelor's degree (Finance, Accounting, Economics, MIS, or business-related preferred). 2+ years of professional experience.
- •Excellent written and verbal communication skills.
- •Strong troubleshooting, problem-solving, and analytical abilities.
- •Team-first attitude, empathy, and passion for helping others.
Required skills
Customer ServiceSQLJavaScriptPythonProject ManagementJiraConfluenceSlack
Nice-to-have skills
AccountingReactNode.jsAWSGoogle CloudAzureDocker
Domain expertise
fintech
Benefits & perks
Health, dental, and vision care for you and your family, Life insurance and disability coverage, Mental wellness coverage, Fertility and growing family support, Flex Time Off in addition to company-paid holidays, Paid family leave, medical leave, and bereavement leave policies, 401k retirement savings plan, Healthcare FSA and commuter benefits programs, Allowance to customize your work and technology setup at home, Annual professional development stipend
Tech stack
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesGitLinuxJiraConfluenceSlack