Customer Success Manager - Freight
MudflapFuel Management company
Austin, United States$105,000 - $115,000Mid
QED Investors
Matrix Partners
500 Global
9Yards Capital
Commerce Ventures
Bossa Invest
Sales & Account Management
About the role
TL;DR
Build and scale customer experience for freight customers.
- •As a Customer Success Manager, you will help build and scale the experience for our freight customers from the ground up.
- •Key Responsibilities Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle Drive customer onboarding, engagement, adoption, and retention within the freight vertical Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience Requirements 4-7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred Strong relationship-building and communication skills with the ability to influence across teams and customer stakeholders
Required skills
Customer SuccessAccount Management
Domain expertise
logistics
Benefits & perks
Commuter benefits, Lunches and snacks, Collaborative, high-growth environment, Competitive salary and equity in a high-growth startup, Multiple health benefit options, Responsible Time Off, 401(k) matching, Opportunities and support for major career growth, Annual Company offsite event (Mudfest!)