Founding CS Engineer
LightfieldCRM company
San Francisco, United StatesSenior
Greylock
Coatue Management
8VC
GV
Audacious Ventures
Neo
Operations & Strategy
About the role
TL;DR
Build and own an AI-native post-sales function for Lightfield.
- •Lightfield is looking for its first CS Engineer to build an AI-native post-sales function from the ground up.
- •Key Responsibilities Own the inbound queue across Slack and email, including response time and resolution quality Set and hold SLAs, triage, and define escalation criteria Resolve technical tickets yourself: workflow debugging, integration issues, agent behavior, custom object setup Turn recurring tickets into documentation Build the system that scales it Requirements A technical, customer-facing background: support engineering, solutions engineering, CS Ops, or technical consulting You're good in the weeds.
- •You'll handle real ticket volume yourself, from workflow debugging to integration issues, and you like that part of the job You build as you go.
- •You turn recurring issues into docs, automation, and tooling, so the queue gets lighter over time Technical depth: you write scripts, hit APIs, and debug integrations without waiting on engineering You're comfortable on a call with a technical founder, and you pick up new tools fast Bonus: you've built on LLMs and AI agents, or owned support solo before
Required skills
Customer Service
Nice-to-have skills
LLMs
Domain expertise
ai
Benefits & perks
Competitive salary, Meaningful early equity, Health insurance, PTO, Paid holidays, Paid family leave, Work from home, Team events, 401k plan, Commuter and lunch stipend
Tech stack
Slack
