Technical Support Specialist
Monday.comWork Management company
Tel Aviv, IsraelMid
Sapphire Ventures
Hamilton Lane
HarbourVest Partners
ION Crossover Partners
Vintage Investment Partners
Genesis Partners
Operations & StrategyNew
About the role
TL;DR
Resolve customer technical issues and identify opportunities to increase business value.
- •As a Technical Support Specialist at monday.com, you will be the primary point of contact for customer product and technical questions, resolving complex issues and identifying opportunities to increase business value for customers.
- •Key Responsibilities Own inbound customer interactions end-to-end, providing resolution to complex product questions and technical investigations.
- •Diagnose root causes and use AI tools to work faster without losing accuracy or a human touch.
- •Identify customer needs that point to bigger product value opportunities and present solutions focused on business value.
- •Collaborate with Tech Touch teams to ensure a coherent customer experience and flag patterns to leadership.
- •Requirements Service-oriented with a passion for working with customers and building solutions.
- •Ability to quickly learn a product and become technically proficient with it.
- •Comfort with ambiguity and a fast-changing environment.
- •Strong communication skills to explain technical ideas clearly to non-technical audiences.
- •Prior professional experience with technical expertise and customer savvy.
Required skills
Monday.com
Nice-to-have skills
Customer Success
Domain expertise
productivitydeveloper-tools
Benefits & perks
equity eligibility, bonus potential, benefits
Tech stack
Monday.com
