Bilingual Customer Service Representative
CasewareAudit & company
Toronto, Canada$50,000 CAD - $60,000 CADMid
Hg Capital
Operations & StrategyNew
About the role
TL;DR
Provide bilingual customer support and pre-qualify leads for a software company.
- •Caseware is seeking a Bilingual Customer Service Representative to join their growing team.
- •This fully remote, full-time, permanent position involves supporting clients and internal teams in changing the future of audit, financial reporting, and data analytics.
- •Key Responsibilities Respond to client inquiries about offerings, product overviews, licensing, and pricing.
- •Build rapport and nurture client relationships.
- •Pre-qualify leads for the sales team.
- •Become a product expert.
- •Track activities and opportunities using Salesforce.
- •Requirements Fluency in both English and French is required.
- •Strong verbal and written communication skills.
- •Customer Success & Growth Mindset.
- •Post-secondary education.
- •Comfortable using AI tools.
Required skills
Salesforce
Domain expertise
fintechproductivity
Tech stack
Salesforce
