Customer Success Manager, Enterprise
AirwallexPayments company
Hong KongMid
Addition
T. Rowe Price
Activant
Lingotto
Robinhood Ventures
TIAA Ventures
Sales & Account Management
About the role
TL;DR
Manage enterprise client success through onboarding, enablement, and issue resolution.
- •We are seeking a dynamic and detail-oriented Customer Success Manager to join our team.
- •This role is operationally focused and involves troubleshooting, client enablement, and acting as a liaison between clients and internal teams including sales and operations.
- •You will play a critical role in ensuring our clients have a smooth and successful experience with Airwallex.
- •Key Responsibilities Partner with Account Executives (AEs) to prepare clients for implementation and go-live, coordinating onboarding activities and driving product adoption.
- •Coordinate with clients and internal teams to complete KYC, KYB and RFI requirements, resolving blockers and ensuring timely completion.
- •Serve as a key contact for client queries and onboarding issues, coordinating with internal teams to drive timely resolutions.
- •Build trusted client relationships from onboarding through go-live, ensuring a seamless transition while capturing client feedback to improve processes and customer experience.
- •Oversee onboarding workflows, ensuring all documentation, controls and implementation activities are completed accurately and efficiently.
- •Requirements Bachelor's degree or above At least 2-4 years experience in customer service or sales support environment Proven experience in managing client communication and escalations Strong verbal and written communication in English Strong problem-solving and communication skills
Required skills
Customer SuccessAccount ManagementSales Operations
Nice-to-have skills
Salesforce
Domain expertise
fintech
Tech stack
Salesforce